When it comes to calling center QA, there are a few things you should consider before hiring a firm. Here are four key points that will help you make the best decision for your business:
1. Size of Firm: The first thing you need to do is size up the quality assurance call center you're considering. Make sure to compare the number of employees and the amount of experience they have in QA testing. Also, be sure to inquire about their turnaround time for completing tasks and how many calls they can handle at once.
2. Client Experience: Ask about the client experience ratings of the company you're considering, as well as what kind of complaints or feedback they've received from past clients. This information will give you an idea of how responsive and customer-centric the firm is.
3. Price: Compare prices upfront to see which one offers better value for your money (this could mean lower fees, more services offered, or both).
4. Reputation: Look at the comments and reviews that clients have left for the firm on various sites like Yelp.com or Google Places to see if you can get a sense of the work ethic and customer service skills of this company.